Questions...
What do I do if I have an accident?
Call Tameside Accident with the details, we can advise on the best course of action. For instance, if the accident was not your fault we can save your excess and protect your insurance premium by claiming directly from the at fault insurance.
Do I have to use the repairer my insurance company nominates?
No. If you are claiming on your insurance policy it is entirely up to you who you chose to repair your car.
My insurance company have advised me I have to use their approved repair centre?
This is not correct - You have the right to choose your own repair centre and do not have to be directed to an insurance approved repair centre. We provide a 5 year guarantee on repairs and will provide you with a replacement vehicle whilst repairs take place.
Can you help me with my insurance claim?
Yes. We will liaise with all major insurers on your behalf in managing repairs to your vehicle.
Will my repairs be guaranteed?
We offer a 5 year guarantee on repairs, for the length of your ownership of the vehicle.
Will I receive a replacement vehicle?
We provide courtesy cars to all our customers. If the accident was not your fault you will receive a like for like replacement.
What if the accident wasn’t my fault?
We will refer your details to our affiliated company,
City Accident Response, who will arrange a like for like replacement vehicle for you whilst repairs are carried out. In doing so, they will save your excess and protect your insurance premium by claiming directly from the at fault insurance
company.
Will I have to pay an excess?
If the accident was not your fault you will have no excess to pay. You will only pay an excess if the accident was your fault and you are claiming through your insurance policy. However, we do offer excess discounts to all our clients. Please contact us for further information.
How will a claim affect my policy?
Any direct claim on your insurance policy will register on your claims history, whether it is your fault or not. Please contact us for further information.
Will my manufacturer’s warranty be affected?
No. We always use manufacturer’s parts on all our repairs. Your manufacturer’s warranty will not be affected in anyway.
